He is a writer, small business owner, and entrepreneur. The item I shipped was a rod that wss 6 foot 10 inches. You have zero proof that what you sent was in that package. Always try to get a copy of the actual receipt, just in case. There was some obvious damage to the box the guitar was shipped in. USPS wanted before pics (used the ad) and an after pic (buyer provided) and proof of value (proof of sale from ebay). Glad things have worked well for you. For further information, search "insurance" on the USPS site. Insurance claims are handled at the local level then forwarded to accounting in Minnesota. This is where USPS employees come to vent and talk shop. Editorial Disclosure: This content is not provided or commissioned by the bank advertiser. Don’t forget to review your USPS insurance claim information. Flat rate comes with $50 insurance which is a nice benefit. People try to scam the PO all the time, literally everyday. This article may contain links from our advertisers. It is now July of 2019, and the usps has denied my claim twice. I won’t ship valuable items through the USPS. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} Making a claim with UPS is a good deal easier than making a claim with the post office. USPS insurance . If you still have doubts, please get in touch with the Internet Customer Care Center at 800-344-7779. Ryan, I am trying to find out what the P.O. That was when I noticed some cracks where the binding attaches to the top and bottom of the guitar and an inch long crack above the input jack on the base of the guitar. It’s nice to have an account anyway, as you can use it to place your mail on hold when you go on vacation, purchase postage, file claims, and more. Registrati e fai offerte sui lavori gratuitamente. © Cash Money Life 2007-2021. It was snapped in half: I’ll post the end results. Keep proof of when you mailed your items and know when your items are delivered safely to the correct recipient. How long does an insurance claim take? Now I have to somehow ask THEM to take the damaged items to the USPS to prove they are damaged? You may or may not have this, depending if you were the sender or recipient. He served over 6 years on active duty in the USAF and is a current member of the IL Air National Guard. Personal Capital is a free software program that allows him to track his net worth, balance his investment portfolio, track his income and expenses, and much more. Here are the items you will need to file your claim, with more details below: Keep all your packaging, including the outer box, packing material, etc. Synchrony Bank Review – Savings Accounts, CD Rates, & More, 2020 Veterans Day Free Meals, Discounts, & Events, Best Gas Rewards Credit Cards – Save up to 5% on Gas Purchases, Blue Cash Everyday Card and Blue Cash Preferred Card from American Express, You Invest Portfolios by J.P. Morgan Review – Robo Advisor Service from Chase, Official Claim form (when not filing online), Original mailing receipt and proof of insurance, if available. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Like your guitar, I would like to have my frame repaired. USPS has admitted it is lost and already apologized to me. I have filled out the form, but now it is in my “saved claims” box. $47 item that I fully refunded the buyer for. Filed an appeal on 8/23 and it was denied on the same day. I took the guitar to an authorized repair shop and requested a written estimate, which I took to the Post Office, along with the box the guitar was shipped in (obvious damage to the box), the packing material, and the guitar and hard case the guitar was shipped in. Before making a claim with the USPS, check to make sure your package was covered by postal insurance. Local PO didn’t know they were supposed to keep the item. Posted by Ryan Guina Last updated on April 10, 2019   |   Money Management  Advertiser Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone. In my case, I simply copied the eBay purchase receipt and uploaded that when I filed my claim. Enter the shipment tracking or label number. Holding my breath! You have a conversation, with a couple of pictures between you and someone. The guitar looked nice on the first inspection—it was a little dirty, and the strings were rusty, but those were minor issues, even on a thousand dollar guitar. 2nd claim denied on 9/9. No it’s covered and insured. Now isn’t that convenient for them?! As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of Rule 6. My husband file a claim to the PO , because one of their trucks crash his car , my question is how long will take to get an answer from them ??? Sad but true. With USPS, either the buyer or the seller can file. It's free to sign up and bid on jobs. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. if you send priority usps you get $50-$100 insurance (included). There was absolutely no place to click on a “Submit”. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. Buyer received the item damaged. Note About Comments on this Site: These responses are not provided or commissioned by the bank advertiser. My guitar is a Taylor 414ce, so I took it to an authorized Taylor repair shop to get a professional estimate on the repairs. Ryan started Cash Money Life in 2007 after separating from active duty military service and has been writing about financial, small business, and military benefits topics since then. Only a “Save Claim” and a “Review Claim”. Tracking numbers are 22 numbers long. Thankfully, the process was relatively quick and easy. Dale, I don’t have a good answer for you. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} It’s possible the Post Office does something similar. Was not told to file an appeal yet. If you use private insurance instead, you make a claim with your insurance carrier, not the post office. Wish this wasn’t such a waste of time. Tracking never updated after a distribution center. Hoping that anyone with lost packages sees this and sees it IS possible to win an insurance claim. I’d hate to see it go into a trash compactor! This site may be compensated through the bank advertiser Affiliate Program. It turns out the small cracks on the binding were primarily cosmetic in nature, though the luthier recommended filling and sealing the cracks to prevent further separation or damage. By using our Services or clicking I agree, you agree to our use of cookies. You must retain evidence of insurance for … Filed 2nd appeal when I realized the denial on 9/2. Ian, no, they didn’t. Other valid ways to prove value include an “invoice or bill of sale, a cost statement for replacing Express Mail service documents, a copy of the canceled check, a copy of the money order receipt, a copy of the credit card billing statement, or a final or complete transaction sheet indicating the amount deducted from an Internet account.” The USPS insurance claim system also has a way to enter information for items purchased in online auctions. This subreddit is not affiliated with or endorsed by the United States Postal Service. It had been stamped “recieved damaged” Usps won’t accept damaged packages or even incorrectly packaged items. As mentioned before accidents happen, and all you can do about it is to prepare your parcel for possible damage. Sign in with your USPS.com account information or register for a new account. What if there were other items inside that were not ruined? Fill out, securely sign, print or email your postal claim form instantly with SignNow. And if that's the case, what's the point in purchasing additional insurance?I ship stuff out through my PO all the time, wrap it up here and ship it out here as well since a colleague and I share the same interests, so I show him what's in the box before I ship it. An Idaho man has sued the USPS for denying his insurance claim despite the fact the agency acknowledged it was unable to find the items that had been inside his package. (The weather and humidity were both moderate, which is important for acoustic guitars since extreme temperatures or humidity can damage solid wood. Dale. Why even ship a damaged item? Go to the USPS claims login page. Your email address will not be published. This is not an officially sponsored or endorsed subreddit. Put in a missing mail search. Filing a claim is pretty easy, especially if you do it online, which is the preferred method according to the Post Office worker I spoke with. I’m at a loss of what to do next. I even have a picture of the item with my name and date tagged. It’s possible the Post Office has a central office that handles everything. Was told they were e-mailing the local PO to get the form sent. I was told that they send the local PO a request for the damage report on 8/15 when I first called after denial but never got the paperwork (EVEN THOUGH THEY HAVE 30 DAYS). First of all, buyers on eBay NEVER file insurance claims for things they buy. If this was a chair that was shipped, perhaps you have recourse with the company you purchased it from so get in touch with them. Please email me (rather than commenting here, as I won’t find this again) to tell me how you actually filed yours. M, I only reported on the situation as I experienced it. I’m not a fan of buying something as personal as an acoustic guitar without having played it first. I had no red indicators for missing or incorrect info. The benefit of filing online is that you can upload documents and images directly to your claim and come back to your claim and make adjustments throughout the process. Months later, and I have nothing to show for it. Ryan uses Personal Capital to track and manage his finances. Thankfully, that too was a relatively minor fix. It used to be that they would pay my claims on the basis of photos. So he could give me a statement in case I need it, but for any normal customer no clerk is going to give them a statement, even if they saw what was in it. Required fields are marked *. Then a few days later I received a request to take the shipping container to the closest Post Office with the letter they sent. It's usually more straightforward if the seller does it, though, and you can get your money faster. Was told to file an appeal. So USPS lost my package, I tried claiming my insurance but it was denied presumably because my buyer paid through paypal goods and services, so the “invoice” does not list the item. The PO does NOT want to look at the box unless you don’t show them photos or they don’t believe you. Your email address will not be published. New comments cannot be posted and votes cannot be cast. In this particular case, it's actually the buyer who filed the lawsuit after he purchased tractor parts from an online site a year ago. Get Form 1000 by calling 1-800-332-0317, option 1. Protect your USPS ® shipments with added insurance, signature services, and delivery confirmation. I’m tempted to think that they intentionally ignore glitches so as to discourage the filing of claims! I just recieved a damaged bike frame I bought online. I am still in a nightmare of a process that has been going on since early July. 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